Our end to end process management capabilities
are packaged and deployed
to save our customers time and opportunity cost...
​
...and elevate execution
in operations, administrative, and customer-facing functions.
Our customer sees a process management opportunity: to develop a new process, or to subordinate assistance to an existing process, or to streamline, or to evolve an existing process(es) into something more ;  more output, more timely, more breadth/ depth, more engagement, more service, more scale…
 
However, for any number of reasons, our customer does not have the time or resources to invest in figuring out the “who, what, and how” of pursuing those opportunities.
 
To that end, we have devised several approaches – offered individually or in seamless packages - that answer the “who, what, and how” and include systems add-ons, software tools, and any extra staff needed make his or her vision a sustainable reality:
​ 
Consulting... more
assessment, solution development, implementation, on-going assistance

PREP Training, Implementations... more
our work and communications management system, designed to elevate execution

Contracted Services and Niche Solutions... more
prescriptive approaches to augmenting people-capacity, providing professional services
  • SMALL TO MIDSIZE BUSINESS
    We have implemented co-source and outsource service solutions for manufacturers, service providers, retailers, wholesalers, distributors, and professional services firms in order to assist our customers in optimizing operations/ operational processes. No matter where we have gone, our approach to helping our customers get done efficiently and consistently what they don't have enough time to do remains the same; timely interventions, divisions of labor, and attention to detail.

    Some Niche Examples:
    • employee performance management
    • daily purchasing and labor expense control management; retail
    • sales-purchasing application development; wholesale distribution
    • customer onboarding, service logistics, relationship management; B2B, B2C
    • lead generation & development; B2B
    • front & back office new business start-up support; insurance services, air-medical services, transport
    HEALTHCARE
    Our healthcare solutions have been implemented for acute, subacute, long term care, and home health providers. Our experienced team of healthcare professionals have coupled their management, systems, and service delivery knowledge with the best of what our systems-and-services people have developed. We offer software applications, technology enhancements, cosource, and outsource solutions that address not only the challenges associated with delivering high quality care in as efficient and cost effective way possible, but the administrative and communications challenges as well.

    Some Niche Examples:
    • service logistics, coordination, scheduling; homecare
    • at-home services coordination; homecare
    • rehabilitation services staffing & program management; home health, long term care, sub-acute care, acute care
    • recruiting: nurses, respiratory therapists, physical therapists, occupational therapist, speech-language pathologists, licensed nursing home administrators, directors of nursing, marketing managers
    • person-centered-engagement; long term care
    EDUCATION
    Our Education Services team is made up of experienced administrators, teachers, instructors, and special education professionals. We have coupled the best of their knowledge and experience with the best of what our systems and services people have developed to offer solutions that help our customers serve their students and families efficiently and effectively in k-12 traditional and on-line schools, dropout recovery schools, and in traditional and on-line post-secondary settings.

    Some Niche Examples:
    • inquiry management and conversion; post-secondary, post-secondary online
    • aged inquiry recapture conversion; post-secondary, post-secondary online
    • retention, persistence student relationship management; post-secondary
    • service logistics, coordination; home-schooled IEP students
    • Auxiliary Education staffing & program management
    • RtI tracking application development
    • Special Education personnel recruiting, staffing & program management: intervention specialists, ESY, nurses respiratory therapists, physical therapists, occupational therapists, psychologists, speech-language pathologists; K-12
    • Office of Professional Development Program Sales; post-secondary
  • SMALL TO MIDSIZE BUSINESS
    Central Office for Small Business. This small, but growing, construction company needed front and back office solutions so that time, energy, and expertise could be focused on doing what it does best - construction! By implementing a planning and tracking system, a CRM system, and as-needed virtual office management, we were able handle sales inquiries and scheduling issues, supply orders, and subcontractor communications. In addition, our customized software application provides the owner and managers with real-time visibility to scheduling, capacity management, and progress on jobs and projects.
    Safety & Mobility Assistance Program. A vehicle modification company that customizes wheelchair accessible options for its clients wanted to increase its customer base within a difficult-to-reach end-user marketplace. After customizing and implementing an outreach process, our call managers applied a structured process to engage with caregivers and healthcare agencies. Today, with the help of those caregivers and healthcare agencies, our call managers are reaching that end-user marketplace; clients for whom our customer can offer modified vehicle solutions.
    HSA Easy-Pak Program. This start-up business offered "personal savings account management and expense tracking" organizers to health insurance companies to provide for their HSA (health savings account) customers. After developing an informative online portal for re-orders, we implemented as-needed virtual front office personnel to respond to incoming customer calls, and a back-office function to fulfill and ship orders. That business grew and was successfully sold to an insurance brokerage.
    HEALTHCARE
    Home Health Therapy Program. Home Healthcare Agencies are always looking for ways to increase their caseloads and service areas without increasing their expenses in excess of their revenues. We've introduced a staffing and fulfillment system that enables them to grow while ratably increasing their just-in-time capacity so as to not over-extend themselves. Our service provides our agency customers with access to a pool of therapists, from PRN to full-time, in order to continually meet referral demand and grow.
    Long-Term Care Therapy Program. This nursing facility wanted to accommodate the therapy needs of its 600+ patients on-site as opposed to sending them to outpatient facilities; the on-site clinic needed to be developed from the ground up; equipment, policies and procedures, systems and management infrastructure, technical expertise, therapy staff, etc. Moreover, the facility wanted the services delivered as cost-effectively as possible. Today, all therapy services are delivered on-site; the functional levels of the residents have dramatically increased, hospital admissions and returns have decreased, and the facilities cost containment goals have been consistently met.
    EDUCATION
    ​Auxiliary Services Program. Public and non-public schools, K-12, throughout Ohio, often find it advantageous to outsource the staffing of hard-to-hire special ed. auxiliary services, and ancillary staff. We are able to provide not only the licensed professionals to fulfill the school's needs, but also technical/expert support, supervision, back-up, and as-needed capacity in keeping with enrollment fluctuations.
    Special Education Program. This on-line charter school needed a system that would ensure students received the special education services, as prescribed, in each of their personal residences across Ohio, and that the services were scheduled at the convenience of the students' families. Customizing a CRM application and a scheduling & tracking system, our call managers were able to coordinate services for some 300 students per week, within tight time frames, in a way that met the school's objectives, the needs of the students, and the preferences of the families.
    Student Retention & Support Program. A small, private college wanted to grow its online enrollment. Our call managers, working within a planning, tracking, and CRM application that we customized; set out to cultivate closer relationships with students while developing Individualized Path(s) to Completion. This approach has enhanced pre-existing conversion, retention, and completion efforts and improved visibility to student progress. The college has since seen continually increasing conversion, retention, and completion rates.
  • For customers utilizing our services, we provide shared system access (we are PREP users too!) so that customers are linked to our work product for real-time visibility to the depth, accuracy, and timing with which we're performing services on their behalf.

    We provide extensive reporting and communicate frequently. Everything we do is visible to our customers and is designed to bring consistency in execution with a prescriptive approach to driving their desired results.

    Our work product is accessible to you and your staff, 24/7, to facilitate collaboration and peace-of-mind that you are getting exactly what you need, when and how you need it…
    ​
    Our solutions are offered in ways that are cost effective and comparatively easy to implement… making them budget friendly for small to midsize organizations… 
    and as practical for short term engagements as for long term co-source/ outsource relationships.     ​
    streamlined processes     increased productivity     elevated execution     
    ​improved effectiveness     invariable quality     scaled for growth 
    enhanced management and administrative capabilities
  • Solutions designed to save you time and opportunity cost
    ​
    Everything we do is geared toward saving our customers time and opportunity cost when it comes to anything related to process management.
    ​
    Whether the objective is to develop a new process, streamline an existing one, scale, or to add systems or people resources to help sustain high levels of execution, we deploy solutions quickly and efficiently, to fit almost any budget that works for our customers.
    In 30-60 minutes we can...
    Define the problem, approximate the solution and cost, then expand or tighten the solution parameters, based on your budget preference.
    In 3-5 days we can...
    Submit a project plan proposal that details a scope of work, both necessary and optional component capabilities, and performance measures.
    In 7-14 days we can...
    Set a start date and schedule progress reviews. Beginning with the end in mind, we establish a targeted end-date and transition objectives.
Proudly powered by Weebly