We're in it together
Every day, we strive to promote a culture that inspires innovation, creativity, and leadership, all engendered in an entrepreneurial spirit. We are driven by the idea that our success and our customer's success are inextricably linked and that our actions must sustain mutually beneficial relationships
with our customers and employees.
We value good people
Nexstep team members are well trained and well practiced, all for the purpose of helping our customers in the best ways possible, leading to lasting relationships. Nexstep team members who come in to your organization to assess, develop, train, implement, and supervise are experienced professionals from the healthcare, education, and business worlds. They share common traits: they are accomplished in their areas of expertise, they have adopted Nexstep's strategies,
they think outside the box, and they are good people.
We are committed to
"innovation" and learning
As we continue to develop solutions, we are also developing our people assets in a Nexstep way that teaches our methods of engagement, collaboration, workflow management, and process improvement – all based on principles from Dr. Eliyahu M. Goldratt, Stephen R. Covey, David H. Sandler, and Edward de Bono.
Because people change, technologies change, processes change, and customers’ needs change, we constantly ask ourselves "what’s new, what’s better, what’s next?" in order that our solutions and our people stay ahead. We relentlessly pursue the better idea. We promote vigorous debate and productive collaboration. We consider everyone and everything. The only silly question is the one unasked.
The only dumb idea is the one not shared.
We work hard to keep customers forever
We’ve learned that understanding exactly what our customers want is essential to providing good service. We’ve also learned that customers’ expectations and needs change. In order to properly manage that change, in alignment with the customers’ expectations, we continue to develop systems that better plan work, schedule people, coordinate tasks, communicate, and move content with
speed, ease, and flexibility.
Forever speaks to the future . . . and, as the saying goes, “the future is just a whole string of todays.” So, it is important to us that we communicate and execute, to a degree of excellence that exceeds expectations; today, tomorrow,
the day after that, and the day after that . . . forever.
We’re not done until we’ve done the right things
We work hard. We communicate honestly. We obey the law. We keep our commitments. We care about people and the things most important to them.
Our work isn’t done unless those things are done . . . the right things.
Our people are accomplished and bring with them diverse backgrounds. We train them in the "Nexstep ways" of execution management, progress planning and tracking systems, person-centered communications, continuous process improvement, and collaborative problem-solving. In the end, it is their skills, commitment, and high-achieving attitudes that deliver the results our customers have come to expect from Nexstep.
Whether our people are supporting you from our offices, or embedded in your operation, our highly skilled, extensively trained staff can serve as extra sets of hands where and when you need them, can function as a division(s) of labor to moderate the flow of work through administrative processes, can perform as an extended part of your team in a triage capacity, or can provide licensed/ professional services.
We are an experienced team of Operations, HR, and industry-specific professionals that have worked together over many years (some of us have been working together prior to the past 19 years at Nexstep!). We have designed services and tools to address niche-specific, people-and-process-related issues that constrain productivity, overall execution, and performance... all to realize the ambition of sharing with our customers the knowledge and experiences that have helped us along the way.
Senior Vice President, Finance
Vice President, Operations
John Occhino, M.A.
Vice President, Education Services
Director, Sales & Marketing
Director, Business & Systems Development
Manager, Operations & Customer Services
1992 – 1999
Jerry Cangelosi manages the start-up of NCS Rehabilitation Services. Michelle Haines, Dave Michaels, then Gary Knouff join and NCS grows to national presence through green-fielding, vertical integration, and acquisition.
2000 – 2007
NCS sells portion of Therapy Division to Cangelosi, Haines, Knouff, and two silent partners. Nexstep Healthcare develops on-line, real-time Therapy Management System, introduces Program Management Services, and provides staffing services and software tools to schools.
2008 – PRESENT
Nexstep begins incorporating constraint management principles, execution strategies, and engagement methodologies into its operations, work processes, and customer solutions. Adds Education Services and Business Services to diversify customer mix.
In order to get started, please contact us at 216-797-4036