• For Businesses
  • For Healthcare Providers
  • For Education Providers
  • Let's Talk
Nexstep People & Productivity Solutions
  • For Businesses
  • For Healthcare Providers
  • For Education Providers
  • Let's Talk
about our customer
Our customer is, for any number of reasons, challenged with keeping the execution of a critical something(s) on-track and on-time. He or she might be looking for ways to overcome people-capacity constraints, or for new ways to push the upper limits of productivity or customer service or...
Whatever the reasons, our customer is also challenged by time or circumstances to find the solution in-house and is compelled to look outside for another way - even a non-traditional way - to move the needle.
how we help
We have developed customizable solutions that can be implemented quickly, at reasonable cost, with resources to help our customer through implementation, ramp-up, mastery, and the inevitable tweaking down the road.

            We help by supplying people - to fill voids or to enhance the efforts of those already in place - through traditional and non-traditional means.
​
Often times, we also put tools and systems in place to ensure the optimal complements of people-capacity - ours, theirs, or combinations of the two - are efficiently staged, and to ensure they are queued-up with the tools and informatics necessary to do what needs to be done, in-line with when and how it needs to be done.
where and when
  • where there are shortages of people in tight labor markets or industries
  • when temporary or intermittent increases in workloads or customer demand cause hesitancy to hire more people
  • when our customer wants to take on more business without hiring long-term employees
  • when our customer wants to extend to off-days or off-hours without hiring additional employees
  • when fluidity causes reluctance or uncertainty to re-prioritize or change courses of action
  • when key people get bogged down in administrative detail rather than remaining focused on what they do best
  • where there is less that adequate training or learning retention
  • where there is poor communication or lack of information
  • ​when bottlenecks, interruptions, absences...
why it works
Our offerings are specifically designed to mitigate the ill-effects of both people-capacity and productivity constraints.

​We excel at niche staffing; we excel at implementing useful productivity tools; we excel at providing administrative support services; but its often the combinations of those capabilities, as well as the manner and timing with which they are accessed by our customers that help them to move the needle.



After all is said and done - resolving, staging, queuing, mitigating, aligning - what we are really doing is unleashing the capabilities in people that make them good at what they do.
Our Customization and Implementation Process:

Identification Phase
: What should change? Measures of progress? Resolve UDEs, policy conflicts, constraints. Determine goals, action items, measureables.
​
Development Phase: Determine PREP formats, applications, customizations.  
 
Implementation and Training Phase: Determine time and budget options. Establish efficacy measures. Monitor usage, interventions, improvement, and follow-ups.
 
Monitoring Phase:  Provide ongoing training, help desk, recalibrations, continuous process improvement.

Careers
​

What began as a small healthcare company has grown into a boundary-less business with its sights set on a national presence. As the blueprint of that plan continues to evolve, we will need high energy, talent rich, life-long-learning professionals to execute that plan."

We believe in advancement from within. Yet, as our company continues to grow, we will need to add professionals (entrepreneurs, healthcare, education, IT/software, business administration, support services, and interns) to our team from outside the company.  We believe in infusing talent, promoting experience, and positioning our best performers to lead us through future opportunities.

The person who best fits our company is entrepreneurial by nature, passionate about his or her work, competitive, and wants to win as part of a team.

Our employees receive a full range of attractive benefits, but most important to us is knowing that we can provide you with what’s important to you.
​
We work with you to determine if a mutually beneficial agreement is possible and if so, we will continually amend the agreement, throughout the duration of our relationship, as your needs change, our needs change, and as new opportunities present themselves.
In order to get started, please contact us at ​216-797-4036
contact us
About Our Customer
Our customer is, for any number of reasons, challenged with keeping the execution of a critical something(s) on-track and on-time. He or she might be looking for ways to overcome people-capacity constraints, or for new ways to push the upper limits of productivity or customer service or...
Whatever the reasons, our customer is also challenged by time or circumstances to find the solution in-house and is compelled to look outside for another way - even a non-traditional way - to move the needle.
How We Help
​

We have developed customizable solutions that can be implemented quickly, at reasonable cost, with resources to help our customer through implementation, ramp-up, mastery, and the inevitable tweaking down the road.

We help by supplying people - to fill voices or to enhance the efforts of those already in place - through traditional and non-traditional means.
​
Often times, we also put tools and systems in place to ensure the optimal complements of people-capacity - ours, theirs, or combinations of the two - are efficiently staged, and to ensure they are queued-up with the tools and informatics necessary to do what needs to be done, in-line with when and how it needs to be done.

Where and When

  • where there are shortages of people in tight labor markets or industries
  • when temporary or intermittent increases in workloads or customer demand cause hesitancy to hire more people
  • when our customer wants to take on more business without hiring long-term employees
  • when our customer wants to extend to off-days or off-hours without hiring additional employees
  • when fluidity causes reluctance or uncertainty to re-prioritize or change courses of action
  • when key people get bogged down in administrative detail rather than remaining focused on what they do best
  • where there is less that adequate training or learning retention
  • where there is poor communication or lack of information
  • ​when bottlenecks, interruptions, absences...
Why It Works

Our offerings are specifically designed to mitigate the ill-effects of both people-capacity and productivity constraints.

We excel at niche staffing; we excel at implementing useful productivity tools; we excel at providing administrative support services; but its often the combinations of those capabilities, as well as the manner and timing with which they are accessed by our customers that help them to move the needle.


After all is said and done - resolving, staging, queuing, mitigating, aligning - what we are really doing is unleashing the capabilities in people that make them good at what they do.

  • SERVICES

  • INDUSTRIES

  • MORE REASONS

  • GETTING STARTED

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  • staffing
    • Contract Staffing​
    • Virtual Office and Administrative Support Staff
    ​ more
    management
    • PREP Applications (Planning, Reprioritization, Execution, and Progress Tracking)
    • Training, Process Monitoring, and Coaching
    • Fractional or Interim Operations Management
    • Bundled offerings
     ​more
  • SMALL TO MIDSIZE BUSINESS
    We have implemented staffing and process management solutions for manufacturers, service providers, retailers, wholesalers, distributors, and professional services firms, from start-ups to mature businesses. 

    Some Niche Examples:
    • employee performance management
    • daily purchasing and labor expense control management; retail
    • sales-purchasing application development; wholesale distribution
    • customer onboarding, service logistics, relationship management; B2B, B2C
    • lead generation & development; B2B
    • front & back office new business start-up support; insurance services, air-medical services, transport
    HEALTHCARE
    Our staffing and process management solutions have been implemented for acute, subacute, long term care, and home health providers. Our experienced team of healthcare professionals have coupled their management, systems, and service delivery knowledge with the best of what our systems professionals have developed to address the efficiency challenges associated with delivering high quality care and customer service in as efficient and cost effective ways as possible.

    Some Niche Examples:
    • service logistics, coordination, scheduling; homecare
    • at-home services coordination; homecare
    • rehabilitation services staffing & program management; home health, long term care, sub-acute care, acute care
    • recruiting: nurses, respiratory therapists, physical therapists, occupational therapist, speech-language pathologists, licensed nursing home administrators, directors of nursing
    • person-centered-engagement; long term care
    EDUCATION
    Our Education Services team is made up of experienced administrators, teachers, instructors, and special education professionals. We have coupled the best of their knowledge and experience with the best of what our staffing and process management professionals have developed to offer solutions that help our customers serve their students and families efficiently and effectively in k-12 traditional and on-line schools, dropout recovery schools, and in traditional and on-line post-secondary settings.

    Some Niche Examples:
    • Special Education staffing & program management: intervention specialists, ESY, nurses, respiratory therapists, physical therapists, occupational therapists, psychologists, speech-language pathologists; K-12
    • Auxiliary Education staffing & program management
    • service logistics, coordination; home-schooled IEP students
    • RtI tracking application development
    • inquiry management and conversion; post-secondary, post-secondary online
    • aged inquiry recapture conversion; post-secondary, post-secondary online
    • retention, persistence, student relationship management; post-secondary​
    • Office of Professional Development Program Sales; post-secondary
  • For our customers, we provide shared system access (we are PREP users too!) to facilitate collaboration and to link customers to our work product for real-time visibility to the depth, accuracy, and timing with which we're performing services on their behalf.

    We provide extensive reporting and communicate frequently. Everything we do is visible to our customers and is designed to increase efficiency and sustain consistency in execution with a prescriptive approach to driving their desired results.
    ​

    Our solutions are offered in ways that are cost effective and comparatively easy to implement… making them budget friendly for small to midsize organizations… 
    and as practical for short term engagements as for long term relationships. 
    ​

    ...and last, but certainly not the least of reasons,
    ​our people and values more
  • Solutions designed to save you time and opportunity cost
    ​

    Everything we do is geared toward saving our customers time and opportunity cost when it comes to anything related to process management.
    ​

    Whether the objective is to develop a new process, streamline an existing one, scale, or to add systems or people resources to help sustain high levels of execution, we deploy solutions quickly and efficiently, to fit almost any budget that works for our customers.
    In 30-60 minutes we can...
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    Define the problem, approximate the solution and cost, then expand or tighten the solution parameters, based on your budget preference.
    In 3-5 days we can...
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    Submit a project plan proposal that details a scope of work, both necessary and optional component capabilities, and performance measures.
    In 7-14 days we can...
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    Set a start date and schedule progress reviews. Beginning with the end in mind, we establish a targeted end-date and transition objectives.
contact us
  • OUR CAPABILITIES

  • INDUSTRIES

  • SUCCESS STORIES

  • WHY NEXSTEP?

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SMALL TO MIDSIZE BUSINESS
Central Office for Small Business. This small, but growing, construction company needed front and back office solutions so that time, energy, and expertise could be focused on doing what it does best - construction! By implementing a planning and tracking system, a CRM system, and as-needed virtual office management, we were able handle sales inquiries and scheduling issues, supply orders, and subcontractor communications. In addition, our customized software application provides the owner and managers with real-time visibility to scheduling, capacity management, and progress on jobs and projects.
Safety & Mobility Assistance Program. A vehicle modification company that customizes wheelchair accessible options for its clients wanted to increase its customer base within a difficult-to-reach end-user marketplace. After customizing and implementing an outreach process, our call managers applied a structured process to engage with caregivers and healthcare agencies. Today, with the help of those caregivers and healthcare agencies, our call managers are reaching that end-user marketplace; clients for whom our customer can offer modified vehicle solutions.
HSA Easy-Pak Program. This start-up business offered "personal savings account management and expense tracking" organizers to health insurance companies to provide for their HSA (health savings account) customers. After developing an informative online portal for re-orders, we implemented as-needed virtual front office personnel to respond to incoming customer calls, and a back-office function to fulfill and ship orders. That business grew and was successfully sold to an insurance brokerage.
HEALTHCARE
Home Health Therapy Program. Home Healthcare Agencies are always looking for ways to increase their caseloads and service areas without increasing their expenses in excess of their revenues. We've introduced a staffing and fulfillment system that enables them to grow while ratably increasing their just-in-time capacity so as to not over-extend themselves. Our service provides our agency customers with access to a pool of therapists, from PRN to full-time, in order to continually meet referral demand and grow.
Long-Term Care Therapy Program. This nursing facility wanted to accommodate the therapy needs of its 600+ patients on-site as opposed to sending them to outpatient facilities; the on-site clinic needed to be developed from the ground up; equipment, policies and procedures, systems and management infrastructure, technical expertise, therapy staff, etc. Moreover, the facility wanted the services delivered as cost-effectively as possible. Today, all therapy services are delivered on-site; the functional levels of the residents have dramatically increased, hospital admissions and returns have decreased, and the facilities cost containment goals have been consistently met.
EDUCATION
​Auxiliary Services Program. Public and non-public schools, K-12, throughout Ohio, often find it advantageous to outsource the staffing of hard-to-hire special ed. auxiliary services, and ancillary staff. We are able to provide not only the licensed professionals to fulfill the school's needs, but also technical/expert support, supervision, back-up, and as-needed capacity in keeping with enrollment fluctuations.
Special Education Program. This on-line charter school needed a system that would ensure students received the special education services, as prescribed, in each of their personal residences across Ohio, and that the services were scheduled at the convenience of the students' families. Customizing a CRM application and a scheduling & tracking system, our call managers were able to coordinate services for some 300 students per week, within tight time frames, in a way that met the school's objectives, the needs of the students, and the preferences of the families.
Student Retention & Support Program. A small, private college wanted to grow its online enrollment. Our call managers, working within a planning, tracking, and CRM application that we customized; set out to cultivate closer relationships with students while developing Individualized Path(s) to Completion. This approach has enhanced pre-existing conversion, retention, and completion efforts and improved visibility to student progress. The college has since seen continually increasing conversion, retention, and completion rates.
  • OFFERINGS
  • INDUSTRIES
  • PEOPLE-DRIVEN PROCESSES
  • SUCCESS STORIES
  • IS IT WORTH A CONVERSATION?
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management services
We love to share our know-how through training, coaching, support, and consulting in order to provide the impetus for your people to resolve their efficiency and execution issues; keeping themselves on-track, on-time, and in-line with your organization’s goals and objectives.
  • ​P/REP Protocol Implementation and Training (Planning, (Re)Prioritization, Execution, & Progress Tracking) 
  • Progress Monitoring
  • Constraint Analysis and Process Optimization
  • Operations Consulting
management systems
Our Planning, (Re)Prioritization, Execution, & Progress Tracking system (P/REP) helps organizations achieve "more" through improved performance in operations, service delivery, and contact management. P/REP is an Outlook add-on that works in conjunction with your current systems, not in lieu of, as it uniquely provides visibility to how top-down, bottom-up, middle-in management come together in one place to plan, schedule, and track actions that drive progress toward your desired outcomes.​
  • Basic P/REP
  • Advanced P/REP
  • CRM P/REP
  • Performance Management P/REP
staffing and staffing enhancements
Whether we are providing you on-site staff or remote staff, we go to great lengths to ensure both are integrated into your operations as seamlessly as possible and supported by our own systems, supervision, and technical expertise, per your specifications. Our solutions are designed to provide you a range of fiscally prudent, productivity-proficient options from just-in-time to full-time, commensurate with fluctuations in your customer demand, work volume, seasonality, or growth. Our capabilities enable us to support multi-site operations and expansive service areas. 
  • Contact Center and Administrative Support (customer service, lead management, onboarding, retention, sales support, service logistics, information and data management)
  • Virtual Assistants
  • Recruiting
  • Licensed-and-Professional Staffing and Program Management
SMALL TO MIDSIZE BUSINESS
We have implemented co-source and outsource service solutions for manufacturers, service providers, retailers, wholesalers, distributors, and professional services firms in order to assist our customers in optimizing operations/ operational processes. No matter where we have gone, our approach to helping our customers get done efficiently and consistently what they don't have enough time to do remains the same; timely interventions, divisions of labor, and attention to detail.

Some Niche Examples:
  • employee performance management
  • daily purchasing and labor expense control management; retail
  • sales-purchasing application development; wholesale distribution
  • customer onboarding, service logistics, relationship management; B2B, B2C
  • lead generation & development; B2B
  • front & back office new business start-up support; insurance services, air-medical services, transport
HEALTHCARE
Our healthcare solutions have been implemented for acute, subacute, long term care, and home health providers. Our experienced team of healthcare professionals have coupled their management, systems, and service delivery knowledge with the best of what our systems-and-services people have developed. We offer software applications, technology enhancements, cosource, and outsource solutions that address not only the challenges associated with delivering high quality care in as efficient and cost effective way possible, but the administrative and communications challenges as well.

Some Niche Examples:
  • service logistics, coordination, scheduling; homecare
  • at-home services coordination; homecare
  • rehabilitation services staffing & program management; home health, long term care, sub-acute care, acute care
  • recruiting: nurses, respiratory therapists, physical therapists, occupational therapist, speech-language pathologists, licensed nursing home administrators, directors of nursing, marketing managers
  • person-centered-engagement; long term care
EDUCATION
Our Education Services team is made up of experienced administrators, teachers, instructors, and special education professionals. We have coupled the best of their knowledge and experience with the best of what our systems and services people have developed to offer solutions that help our customers serve their students and families efficiently and effectively in k-12 traditional and on-line schools, dropout recovery schools, and in traditional and on-line post-secondary settings.

Some Niche Examples:
  • inquiry management and conversion; post-secondary, post-secondary online
  • aged inquiry recapture conversion; post-secondary, post-secondary online
  • retention, persistence student relationship management; post-secondary
  • service logistics, coordination; home-schooled IEP students
  • Auxiliary Education staffing & program management
  • RtI tracking application development
  • Special Education personnel recruiting, staffing & program management: intervention specialists, ESY, nurses respiratory therapists, physical therapists, occupational therapists, psychologists, speech-language pathologists; K-12
  • Office of Professional Development Program Sales; post-secondary
  • business office support
  • contractor coordination
  • customer onboarding
  • customer service triage, resolution
  • employee scheduling
  • general administrative
  • help desks
  • human resources
  • inbound/outbound call management
  • info & data management
  • inquiry and conversion management
  • inventory control
  • lead generation & development
  • membership outreach
  • phone surveys
  • purchasing
  • quality assurance
  • recruiting
  • referral source development
  • retention programs
  • sales
  • service logistics, coordination, navigation
  • strategic planning, progress tracking
    ​
SMALL TO MIDSIZE BUSINESS
Central Office for Small Business. This small, but growing, construction company needed front and back office solutions so that time, energy, and expertise could be focused on doing what it does best - construction! By implementing a planning and tracking system, a CRM system, and as-needed virtual office management, we were able handle sales inquiries and scheduling issues, supply orders, and subcontractor communications. In addition, our customized software application provides the owner and managers with real-time visibility to scheduling, capacity management, and progress on jobs and projects.
Safety & Mobility Assistance Program. A vehicle modification company that customizes wheelchair accessible options for its clients wanted to increase its customer base within a difficult-to-reach end-user marketplace. After customizing and implementing an outreach process, our call managers applied a structured process to engage with caregivers and healthcare agencies. Today, with the help of those caregivers and healthcare agencies, our call managers are reaching that end-user marketplace; clients for whom our customer can offer modified vehicle solutions.
HSA Easy-Pak Program. This start-up business offered "personal savings account management and expense tracking" organizers to health insurance companies to provide for their HSA (health savings account) customers. After developing an informative online portal for re-orders, we implemented as-needed virtual front office personnel to respond to incoming customer calls, and a back-office function to fulfill and ship orders. That business grew and was successfully sold to an insurance brokerage.
HEALTHCARE
Home Health Therapy Program. Home Healthcare Agencies are always looking for ways to increase their caseloads and service areas without increasing their expenses in excess of their revenues. We've introduced a staffing and fulfillment system that enables them to grow while ratably increasing their just-in-time capacity so as to not over-extend themselves. Our service provides our agency customers with access to a pool of therapists, from PRN to full-time, in order to continually meet referral demand and grow.
Long-Term Care Therapy Program. This nursing facility wanted to accommodate the therapy needs of its 600+ patients on-site as opposed to sending them to outpatient facilities; the on-site clinic needed to be developed from the ground up; equipment, policies and procedures, systems and management infrastructure, technical expertise, therapy staff, etc. Moreover, the facility wanted the services delivered as cost-effectively as possible. Today, all therapy services are delivered on-site; the functional levels of the residents have dramatically increased, hospital admissions and returns have decreased, and the facilities cost containment goals have been consistently met.
EDUCATION
​Auxiliary Services Program. Public and non-public schools, K-12, throughout Ohio, often find it advantageous to outsource the staffing of hard-to-hire special ed. auxiliary services, and ancillary staff. We are able to provide not only the licensed professionals to fulfill the school's needs, but also technical/expert support, supervision, back-up, and as-needed capacity in keeping with enrollment fluctuations.
Special Education Program. This on-line charter school needed a system that would ensure students received the special education services, as prescribed, in each of their personal residences across Ohio, and that the services were scheduled at the convenience of the students' families. Customizing a CRM application and a scheduling & tracking system, our call managers were able to coordinate services for some 300 students per week, within tight time frames, in a way that met the school's objectives, the needs of the students, and the preferences of the families.
Student Retention & Support Program. A small, private college wanted to grow its online enrollment. Our call managers, working within a planning, tracking, and CRM application that we customized; set out to cultivate closer relationships with students while developing Individualized Path(s) to Completion. This approach has enhanced pre-existing conversion, retention, and completion efforts and improved visibility to student progress. The college has since seen continually increasing conversion, retention, and completion rates.
  • How do we turn this situation around on an already tight (or non-existent) budget?
  • How do we improve this process when it seems that our people, though willing, seem to lack the time (or something)
    ​to get _______________ done?
  • I think adding people to the process will improve it, but I am either not yet convinced, or I am hesitant to commit to a fixed-cost investment.
  • This process is important to our business, but not exactly in our wheelhouse. Is there a way to bring on some help so I don’t have to reinvent the wheel?
  • There is so much going on here… it might help to have an extra set of experienced eyes take a look at this…
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Solutions...

For Businesses
For Healthcare Providers
For Education Providers
For Special Education Providers

About...

Getting More Done
Our People & Mgmt. Team
About Us

Careers

Contact Us

673 Alpha Drive Suite G
Highland Heights, OH 44143
​216-797-4040
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  • For Businesses
  • For Healthcare Providers
  • For Education Providers
  • Let's Talk