Are you spending enough time engaging your customers?
If so, is the communication process truly customer-centered? Does it drive actions that truly benefit them – that they value?
If not, do you have the “right” people available at the “right” times to provide as much time and attention as your customer needs?
Is this process working to your advantage?
 
 
Is your customer’s experience what you think it needs to be?
If so, have your employees been successful at consistently supporting that experience, day in and day out? Is it sustainable?
If not, have you identified what might be impeding their efforts? Are there protocols in place that clearly define their priorities?
Is this process working to your advantage?
 
 
Are your key people spending less of their time getting bogged down in administrative detail and more of their time doing more of what they are best at?
If so, it is likely that you have already offloaded some or all of the admin work to support people. Is there still opportunity to create a highly skilled division of labor that would enable them to do even more of what they are best at?
If not, do you have the means to provide one or both of the levels of support referenced above?
Is this process working to your advantage?
 
 
Are you spending enough time providing direction and coaching to your employees?
If so, do they reprioritize or rebound well in your absence? Are they delivering the performance you are looking for?
If not, do you have the means, or a system that would facilitate better accountability for all involved?
Is this process working to your advantage?
 
 
Are your management staff people (HR, Recruiting, IT, business development, etc.) executing all of what you have “heaped” on their plates in timely enough a fashion as to not slow down the rest of your organization?
If so, is there an opportunity for them to do even more if they had highly capable support people available, on an as-needed basis, to take some of the leg-work off their plate?
If not, might it make sense to have in place a “go to” source of capabilities, on an as-needed basis, to help them to handle all of what needs to be done.
Is this process working to your advantage? 
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The next steps to figuring out whether or not we have a solution that works for you:

1. In 30 minutes or less of conversation we can approximate a solution and it's cost. 
2. In a subsequent conversation, we can fine-tune the details of your needs, render a scope of work or project plan, better define costs, and submit a proposal for your review.
3. From there, we determine, based on the simplicity or complexity of the solution and implementation requirements, how and when we move forward.

Many of our customers were hesitant to move forward with us until they realized that we could find ways to keep their time commitment to getting us started  far less than what they thought. Since then, we have made it a point of addressing those contingencies, should they exist, early on in our process… and designing and implementing solutions accordingly.  

Please call us at 216-797-4037 so we can figure out whether or not we have a solution that works for you.